Most Realtors do business as if they will never see or hear from the clients again! Because they have that mindset, often customer service slips or discrepancies appear... the agents want to get that deal done and move on to the next one. They never build trust with that client but are typically afraid of "losing them" to another Realtor so they "have to get the deal done fast, regardless of the consequences".
Our way of doing business is to think of our relationship with a client as a long-term association, not for just one transaction. Yetta and Ken work hard to prove themselves to our clientele...that they have their best interests in mind... and they in turn provide loyalty. Because of this different mindset on both sides, the pressure is off! The Dekker Team is willing to work with vendors and purchasers for as long as they need to in order to make them feel comfortable with the home buying or selling process.
According to Ken & Yetta, the Dekker Team's philosophy incorporates the following passages:
We tell the truth and live with the consequences. Again and again we've found that people prefer to work this way. Our concern is always about our clients' well-being, their goals and what is best for them! We never pressure someone to sell now or buy now or to do anything that is NOT according to their schedule... it MUST be what's best for our client! And if you think about it, that's why we get so much referral business...it comes full circle!
"A very high percentage of our business comes to us by way of referral... friends, past clients, friends of past clients and even other Realtors from across Canada. Because these people have dealt with us in the past and have seen first-hand the high level of service and commitment we provide to our clients, there is a very high level of trust. This means: trust in our integrity, in our level of skill and market knowledge to do the best job possible and in our commitment to put the needs and requirements of our clients first!
"Yetta and I now base our business on a By Referral Only basis. This means that if we provide our clients with the high level of service that they deserve and require, we expect that our clients will refer their friends and acquaintances to us. After all, if it's in the best interest of those new buyers and sellers to have us be their real estate consultants and advisor's for life too, why wouldn't they refer us?"
"What's in it for us if you don't decide to do anything right now? We are in the business for at least 15 more years...and then maybe our son Rylie will take over... so we ask for your long-term loyalty and support. You know you can always count on us to give you unbiased, professional advice. We want you to become our client for life.... By logical extension, if you are committed to using our services sometime, it stands to reason that you would want your friends to enjoy the same professional and personal service. And that's how we all win... by perpetuating the circle of referrals, Yetta & I can spend more of our time counseling clients and making sure that their every need is met."
"Our goal has always been to do 100% of our business By Referral Only... with referred people who trust our skills and counsel immediately. However, We do from time to time encounter people who call us because they have seen our signs or they have read our marketing presentations. They often don't know us and lump us in with the rest of the Realtors out there."
"One of the best ways to have potential new clients learn more about us is by reading about or talking to other people who have enjoyed our services. We have set up several Happy Client Lists with names and phone numbers of past clients who we helped to either buy or sell a home. People on those lists have graciously agreed to take your phone calls and answer any questions you might have about us. We have also received many testimonial letters that we will make available to you. We recognize that people feel better when they learn that other people have had good experiences with us. Check out What People Say About Us.
"A second way we differentiate ourselves is by offering guarantees
of service with a consequence to us if we don't perform for you
as promised. We have several distinct guarantees for purchasers and
vendors which raises the "bar" of quality to which everyone
who is in a service business should aspire."
To find out about our Guarantees click here